Frequently Asked Questions

Don't see the answer to your question below? Submit it to junction@nhsa.org and we'll respond as soon as possible.


Do I have to create a login?

If you would like to post a review (as a user) or edit your product/service page (as a vendor) you'll need to create an account and be logged in.


I created an account, but when I try to post a review it says my account hasn't been activated.

Once you sign up, you should receive an email from The Junction asking you to confirm your email address. If you don't see it in your inbox, we recommend checking your spam folder. If you don't receive the email, you can return to the "sign in" page and resend the activation link. If, upon re-sending, you still haven't received the activation email, please contact junction@nhsa.org from the email you created your account with.


I'm a vendor, can I submit a review for another organization I work with?

At this time, vendor accounts are not able to post reviews. We recommend using a company email address (eg. info@company.com) to claim your business profile. You may then create a personal user account with your own email to post reviews of other vendors you've worked with.


How do I get in touch with a specific vendor?

If you are logged in, you can click the "Send Message" button on a vendor's profile to contact them through the Junction system. You can also reach out to them directly if they have an email account listed on their profile.


I wrote a review and it used to be available, but now I don't see it anymore. What happened?

We reserve the right to remove content that does not respect our community guidelines. It is possible your review was flagged as inappropriate and may have been removed. You can contact us directly at junction@nhsa.org if you have further questions.